21
Caring for troubled
workers
T
his is tertiary prevention to work stress. When all efforts towards
preventing work stress and controlling foreseeable risk have failed,
you need to act swiftly and appropriately to deal with workers who
are being hurt by the experience of work stress. You will be involved both
in identifying employees in trouble and in managing their problem.
In cases that cannot be handled by the employer or manager, expert
assistance should be sought.
Steps of tertiary prevention of work stress:
Identifying the problem
·
Work stress is usually revealed by observations of worker difficulties
or worker complaints of difficulties and ill health.
·
Signs include irritability, aggression, errors, decreased performance,
increases in smoking, drinking and substance abuse, higher levels
of absenteeism and clients' complaints.
·
You should look for any changes in workers' behaviour or health.
Such warning signs should never be ignored. Where these signs
coincide with excessive work pressures or demands, you should
consider that the workers may be suffering from work stress.
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Summary :
21 Caring for troubled workers T his is tertiary prevention to work stress. When all efforts towards preventing work stress and controlling foreseeable risk have failed, you need to act swiftly and appropriately to deal with workers who are being hurt by the experience of work stress.
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work,stress,workers,signs,complaints,problem,tertiary,worker,preention,health,identifying,difficulties,expert