DOE G 414.1-5
The essence of a successful corrective action program at any level involves a combination of
processes, people, and tools for systematic implementation and followup programs. Principal
Keep the corrective action process simple. The process should be clear cut and easy to
use, employ user friendly tools, and not require a tremendous amount of manpower or
Involve all personnel as stakeholders in the program. Clearly define roles and
responsibilities in identifying and reporting problems, and their importance to the
effectiveness of the program in enhancing the mission performance and safety of the
Provide easy access for reporting information across the site/organization to capture vital
Maintain strong management support and emphasis. An active management that
demonstrates ownership of the program, encourages employees at all levels in the
organization to participate, and is visually involved in directing and setting clear
well-defined processes and resources is crucial to the success of the program. The
manager responsible for the site/organization implementing the corrective action program
should be the overall manager of the program and held accountable for meeting program
requirements and suspense dates.
Periodically assess the effectiveness and direction of the program in meeting goals and
Automate data collection and processing wherever possible. This will enhance easier,
more accurate, timely tracking and followup.
Provide timely feedback to include lessons learned on program actions so members can
see results and be encouraged to support the process.
Perform a reliable trending analysis of identified problems and associated causes to
identify repeat occurrences, generic issues, and weaknesses at a level before they pose a
more significant problem.
This Guide is for use by all DOE/NNSA elements and contractors in the conduct of the DOE
Corrective Action Management Program (CAMP) and any other corrective action programs as
part of the feedback and improvement core safety function within the DOE Integrated Safety
Management System (ISMS) established pursuant to DOE P 450.4, Safety Management
System Policy, and guidance outlined in Appendix G of DOE G 450.4-1B, Integrated Safety