Table of Contents
iii
Table of Contents
Introduction ................................................................................................... 1
Becoming a self-directed learner.................................................................................. 2
Additional support ................................................................................................... 3
What are you hoping to achieve? ................................................................................. 4
Gaining formal qualifications for your volunteer work ...................................... 4
About this competency.................................................................................................. 6
Element 1 ................................................................................................................... 6
Element 2 ................................................................................................................... 6
How do I get a Statement of Attainment for my volunteer work? .................... 7
Creating a Work Record Portfolio for RCC ............................................................... 8
Hints for presenting your portfolio........................................................................ 8
Finding a coach or support person .............................................................................. 9
Icons used in this book ......................................................................................... 10
Tips for trainers or support people............................................................................ 11
Section 1: Identify and Select Appropriate Networks
Self assessment.............................................................................................................. 14
What are networks ....................................................................................................... 15
Personal networks................................................................................................... 15
Types of networks ........................................................................................................ 18
Networks change .................................................................................................... 19
Electronic networks ..................................................................................................... 20
Organisational networks ............................................................................................. 22
The structure of networks ........................................................................................... 28
Degree of formality................................................................................................. 28
Section 2: Make Effective Use of Relevant Networks
Self assessment.............................................................................................................. 34
Contribute to effective networking ........................................................................... 36
Effective communication ........................................................................................... 39
Verbal communication .......................................................................................... 40
Non-verbal communication.................................................................................. 41
Written communication........................................................................................ 42
Passing on messages verbally ................................................................................ 44
Using non-verbal communication ....................................................................... 45
Asking questions..................................................................................................... 47
Listening skills......................................................................................................... 49
Skills required for effective networking .................................................................... 51
Useful preparations ................................................................................................ 57
Storing/recording information ............................................................................. 60