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Tips for trainers or support people
If you are reading this it is likely that you are responsible for training people or
have some other form of leadership role supporting volunteers in learning. You
may have chosen this option because it is important to the success of your project
or organisation for volunteers to follow your policies and procedures and to work
to a standard. You are probably also committed to providing opportunities and
supporting the development of the people you are working with.
In order for your volunteer to experience success in learning the procedures and
standards of your project/organisation you will need to prepare for training by
doing the following things.
Read this Learning Guide.
Decide what tasks you want the volunteer to complete and the best order
in which they should be done. It may help the trainee if you write this
down and give them a copy.
If the volunteer could apply for Recognition of Current Competency
(RCC), locate a person willing to verify their activities and testify to their
Collect together relevant documents which explain the policies and
procedures relevant to this unit (eg, instruction manuals, forms,
procedures, policies, reporting requirements).
Make sure you know how and where to access the information the trainee
needs (eg, blank forms, policies, instruction manuals).
Make sure you know where information is sent or stored or reported to
after it is collected or recorded.
Think about and perhaps write down the steps and key tips for success
related to the use of equipment.
Next, conduct a training session by doing some or all of the following things.
You will need to decide which activities are most relevant to your organisation or
project. The most important thing is for you to explain and demonstrate the
required tasks and show good examples of records/reports required.
Do this before the volunteer undertakes the task. It is better to start off correctly
and avoid the need for your volunteer to `unlearn' a poor practice.
Explain the reasons for the way things are done.
Now it is time to demonstrate how to do the task.