Business Function Processing Problems
Troubleshooting Business Function Processing Problems
A-3
A.1.1.2 Failure to Connect to a Server in a Clustered Configuration
If a business function fails because of a server failure in a clustered configuration,
rather than failing over to a secondary server or the client workstation, the client will
wait until a new machine in the cluster is available then resubmit the business function
request. While trying to reconnect, the software displays a transient window: This
window refreshes once a minute and continues to display until the client is able to
successfully reconnect to the clustered server.
If the business function cache was created on the first server before it went down, the
software will not submit the business function request to the server cluster. In this
case, you must exit the application and then resubmit the business function.
A.1.2 Failure to Load the Business Function
When a client workstation requests to run a business function on a server, the server
must successfully load the business function before it can run. This process can fail for
these two reasons:
Server cannot load the library where the business function resides.
Server cannot get the address of the business function.
A.1.2.1 Server Cannot Load the Library Where the Business Function Resides
When the server cannot load the business function library, the software displays this
message on the client workstation and writes the text of the message to the jde.log file
on that machine:
The Business Function Library xxxx could not be loaded on
server yyyy. Because of the unknown cache-state on the server, you must
exit this application all the way to the menu. Please notify your
JD Edwards EnterpriseOne System Administrator to have the problem corrected
before
attempting to run the Business Function zzzz again.
Probable reasons that the library failed to load are that:
The business function library failed to build during the package build process.
The library was inadvertently deleted or renamed.
A problem exists with permissions.
If the library fails to load, close the application until you get to the menu, and contact
your system administrator. Ensure that the problem is corrected before you attempt to
re-run the business function.
A.1.2.2 Server Cannot Get the Address of the Business Function
When the server cannot get the address of the business function within the library, the
software displays this message on the client workstation and writes the text of the
message to the jde.log file on that machine:
The Business Function xxxx was not found in the Business Function
Library yyyy on server zzzz. Because of the unknown cache-state on the
server, you must exit this application all the way to the menu. Please
notify your JD Edwards EnterpriseOne System Administrator to have the problem
corrected
before attempting to run this Business Function again.
Probable reasons that the server cannot get the address of the business function are
that: