Workforce Planning Guide
April 1999
9
Interpersonal Skills
Conflict Management
Anticipates and seeks to resolve confrontations, disagreements, and complaints in a
constructive manner.
Teamwork
Works cooperatively with other team members and contributes to group solutions
through constructive feedback, ideas, and suggestions. Facilitates the open exchange
of ideas and information among team members.
Diplomacy
Demonstrates tact and skill in dealing with people. Uses behaviors and language in
dealing with people which is appropriate for the workplace and a respective situation.
Diversity
Recognizes the value of cultural, ethnic, gender, and other individuals differences.
Understands differences in and responds appropriately to other employees in the
workplace.
Partnering
Develops and nurtures alliances. Engages in cross-functional activities.
Collaborates across boundaries and finds common ground with a widening range
of stakeholders. Utilizes contacts to build and strengthen internal support bases.
Networking
Establishes and nurtures internal and external connections with individuals and groups
to enhance professional effectiveness.
Negotiating/Influencing
Appropriately uses negotiation, persuasion, and authority in dealing with others to
achieve goals. Builds consensus through give and take. Gains cooperation from others
to obtain information and accomplish goals. Facilitates "win-win" situations.
Leadership
Team Building
Fosters cooperation, communication, and consensus among groups. Fosters shared
leadership, builds trust among team members, and creates commitment to team goals.
Decisiveness
Exercises good judgement by making sound and well-informed decisions. Perceives
the impact and implications of decisions. Makes effective and timely decisions even
when data are limited or when solutions produce unpleasant consequences. Knows
when and when not to seek consensus.
Summary :
Teamwork Works cooperatively with other team members and contributes to group solutions through constructive feedback, ideas, and suggestions. Leadership Team Building Fosters cooperation, communication, and consensus among groups. Fosters shared leadership, builds trust among team members, and creates commitment to team goals.
Tags :
team,decisions,dealing,goals,other,members,among,consensus,fosters,internal,differences,facilitates,information