Workforce Planning Guide
April 1999
25
Working with Difficult People, Management Concepts, Inc., 703-790-9595
Other ways to improve
Role play a hypothetical conflict resolution with a co-worker, confront problems
when they first arise, ask for feedback from people you have resolved conflict
with, assess yourself to see if you are allowing conflict to go on unresolved.
Other
Dealing with Conflict, CRM Films
Conflict Management: The Courage to Confront, by Lundin and Lundin
Teamwork
Training
Leading Work Teams, USDA Graduate School, 202-314-3400
Succeeding in Work Teams, USDA Graduate School, 202-314-3400
Making Teams Work, Management Concepts, Inc., 703-790-9595
Becoming a Team Player, Management Concepts, Inc., 703-790-9595
Other ways to improve
Get involved in joint projects and task forces, invite others to share input on
projects you are coordinating, work on a community project, local government
issue or fund-raiser, observe meetings and training sessions and note what
behaviors add or detract from the process.
Other
How to Meet, Think, and Work to Consensus, by Tagliere
Diplomacy
Training
Managing Your Emotions in the Workplace, American Management Association,
800-714-6395
Communication and Interpersonal Skills, American Management Association,
800-714-6395
Projecting a Positive Professional Image, American Management Association,
800-714-6395
Other ways to improve
Observe the strategies and behaviors of those you consider highly skilled in this
area, practice maintaining objectivity in emotionally charged situations, avoid
reacting to situations prior to analyzing facts, volunteer to work on projects that
may be controversial in nature, observe seasoned trainers and facilitators to
learn tips on dealing with difficult situations and hostility.
Diversity
Training
The Diverse Work Force, Management Concepts, Inc., 703-790-9595