Southern Illinois University-Carbondale WED
468-3
Department of Workforce Education & Development
Page
53
Internal Questions:
______ What internal communication systems are in place to review, supervise, and
evaluate the present programs/courses and training?
______ Will the present infrastructure provide ways and means to improve and
supervise off-campus instructional services?
______ How will quality and excellence in training, program delivery, and course
content be determined? How will continuous improvement occur? Timelines?
______ How will costs be determined and evaluated for the cost/benefit relationship of
the training and /or instructional programs? Is a Return on Investment (ROI)
part of the linkage plan?
______ How will customer service be implemented internally and externally?
The materials contained in this unit were adapted from the publications,
Competency-Based Workforce Education Administrator Module Series, the National
Center for Research in Workforce Education, The Ohio State University, 1960 Kenny
Road, Columbus, Ohio 43210.
National Center for Research in Vocational Education (NCVRE) website has
additional information and links online at:
http://vocserve.berkeley.edu/abstracts/MDS-
1084/