The Definitive Guide to Enterprise Network Configuration and ...

Table of Contents Evaluation Criteria...........................................................................................................128 Problem Tracking.........................................................................................................................129 Contribution to the Configuration Management Process.................................................130 Evaluation Criteria...........................................................................................................130 Compliance and Enforcement......................................................................................................131 Contribution to the Configuration Management Process.................................................131 Evaluation Criteria...........................................................................................................133 Summary ......................................................................................................................................134 Chapter 7: Network Configuration Management Best Practices.................................................135 ITIL..............................................................................................................................................135 About ITIL.......................................................................................................................136 ITIL Change Management...........................................................................................................137 Change Logging and Filtering .........................................................................................140 Managing Changes and the Change Process ...................................................................144 The CAB ..........................................................................................................................149 Coordinating Change .......................................................................................................150 Reviewing and Closing Requests for Change..................................................................151 Auditing and Management Reporting..............................................................................152 ITIL Configuration Management.................................................................................................153 Identification ....................................................................................................................154 Control .............................................................................................................................154 Status................................................................................................................................154 Verification ......................................................................................................................154 Assessing Your Practices.............................................................................................................154 Assessing Your Change Filtering Process .......................................................................155 Assessing Your Change Implementation Process............................................................155 Assessing Your Change Review Process.........................................................................156 Scoring Your Results .......................................................................................................156 Summary ......................................................................................................................................157 Chapter 8: Sample Change Management Processes ....................................................................158 Basic Change Management for Smaller Organizations...............................................................158 Processes Incorporating Peer Review..............................................................................159 Processes Incorporating Peer and Supervisory Review...................................................161 vii