Chapter 7
Assessing Your Change Review Process
Ask yourself the following questions. For each "yes" answer, give yourself one point; for each
"no" answer, give yourself zero points.
· Are changes reviewed after completion for accuracy?
· Is the change-management process reviewed for compliance and completeness?
· Are errors and mistakes documented and used to modify upcoming changes or the overall
process?
· Is an auditing plan in place to randomly audit various aspects of the process for
compliance?
Scoring Your Results
How did you do? If you scored less than four points for your change filtering process, you
probably need a more solid, ITIL-style process for accepting, filtering, and categorizing change.
Implementing such a process is the first step to a change-management process, because the
change filtering step is what filters all input to that process. As the old saying goes "garbage in,
garbage out;" without filtering the input to your change-management process, you can't expect it
to succeed.
If you scored less than 10 points in the change implementation category, you probably don't
have a formal change-management process in place, or your process is incomplete, not enforced,
or poorly defined. Using the examples in this guide to define a formal change-management
process and ensuring that all changes are passed through that process will help you achieve the
benefits of greater uptime, greater security, greater stability, and reduced cost and effort.
If you scored less than three points in the review category, you're not devoting sufficient time
toward ensuring that your process works, ensuring that your process is followed, and applying
lessons to future effort. Without an adequate review and audit process, your entire change-
management process might as well not exist.
The maximum overall score was 25. If you scored less than 20, you probably don't have a robust
change-management process. If you scored less than 15, the process you do have, if any, is
probably incomplete enough as to be a waste of your time. A score of less than 10 indicates that
absolutely no formal process is in place or that the process in place isn't followed consistently or
applied for best effect.
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Summary :
If you scored less than four points for your change filtering process, you probably need a more solid, ITIL-style process for accepting, filtering, and categorizing change. Implementing such a process is the first step to a change-management process, because the change filtering step is what filters all input to that process. If you scored less than 10 points in the change implementation category, you probably don't have a formal change-management process in place, or your process is incomplete, not enforced, or poorly defined.
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