The combined vision of business and IT management
is reflected in the general principles. The general principles constitute
the top level within the Architectural Framework. Providing the customer
with a single point of contact for his or her enquiries is an example of a
The whole of organizational and procedural measures,
the purpose of which is to coordinate activities in such a way that they
make an optimum contribution to achieving the business objectives of the
High anticipatory content
The capacity to be prepared for changes in the
environment and thus respond quickly to these changes. Using the antici-
pative strategy results in an IT solution with a high anticipatory content.
High problem-solving content
The capacity to immediately resolve a
problem, without taking future changes into consideration. Use of the
defensive or offensive strategy results in an IT solution with a high problem-
An impact analysis is a constituent part of a business case.
If an organization decides to pursue a certain business objective, the result-
ing business case(s) must be elaborated by performing an analysis of the
changes proposed in the business case and by predicting the expected
impact of these changes on the organization as a whole.
The architecture that sketches the informa-
tional contours necessary to provide the organization with the information it
requires. Information architecture is concerned with two (architectural) ob-
jects: (1) the information that is important for the proper functioning of the
organization and (2) the applications that ensure that this information is
distributed correctly within the organization.
Information Economics (IE)
A method to evaluate IT investments. IE is
characterized by the balance between the quantitative aspects and the
costs and returns related to quality.
A method to summarize the required changes in
the supply of information within an organization and to analyse and plan
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